About Our Helpdesks

The quality of our service matters! Our helpdesks are the voice and ear of our business to our clients and channel our clients’ wants and needs to the business. Our helpdesks are real-time business units. They interact with our clients in real time, sell in real time, resolve client problems in real time, listen to client needs and wants in real time, identify new sales opportunities in real time, enhance the brand and build client loyalty in real time, unfortunately, they sometimes frustrate and disappoint clients in real time. But, our helpdesks are there to serve our members, providers and clients to the best of our ability.

GetMed operates four key helpdesks:

Managed care helpdesk

Providers helpdesk

Members helpdesk