Managed Care Helpdesk  

Our Managed care helpdesk focuses on assisting clients to access the medical services that they are entitled to in terms of their specific options that they selected from the various GetMed managed health care plans. In particular the team helps clients to find appropriate health care providers, to get appropriate authorisation for health services and to register specific illnesses for treatment. The team also supports clients when they are admitted to hospital through proper case management.

By contacting the managed care helpdesk you can get assistance with the following:

• Services from a Specific Provider
• Authorisation for Health Services  
• Admission to a Hospital
• Chronic Care Management
• Referral to Medical Specialists
• Referral to Pathology Services
• Referral to Radiology Services

To understand our policy with regards to authorisations you can access our procedures here.

You can contact our Managed care team by emailing them on care@getmed.co.za or phoning a care consultant on

0860 438 633.

If you wish tp speak to one of our resident medical doctors, you can contact then during office hours on our toll free

number 0800 002 505. Currently our medical doctors are:  

• Dr. Niel Knobel
• Dr Kobus Klopper